At Boxer Athletics, we are committed to providing exceptional customer support and ensuring that every customer has a positive shopping experience. Our dedicated customer support team is here to assist you with any inquiries, concerns, or feedback you may have regarding our products or services.
Contacting Customer Support
Customers can reach our customer support team via the following channels:
- Email: info@boxerathletics.com
- Phone: (514) 933-3388
Our customer support team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM – 5:00 PM [Eastern Time]
- Closed on weekends and major holidays
Response Time
We strive to respond to all customer inquiries and messages promptly. Our goal is to acknowledge and address customer inquiries within 24-48 hours of receipt during business hours. Please note that response times may vary depending on the volume of inquiries received.
Support Services
Our customer support team provides assistance with the following services:
- Product Inquiries: Information about product features, specifications, sizing, and availability.
- Order Assistance: Help with placing orders, order tracking, order modifications, and cancellations.
- Returns and Exchanges: Assistance with initiating returns, exchanges, and refunds in accordance with our return policy.
- Technical Support: Support for any technical issues or difficulties encountered while using our website or online store.
- General Inquiries: Assistance with any other questions, concerns, or feedback related to Boxer Athletics products or services.
Feedback and Suggestions
We value your feedback and suggestions as they help us improve our products and services. If you have any comments, suggestions, or feedback, please feel free to reach out to our customer support team or complete our online feedback form [link to feedback form].
Language Support
Our customer support team is equipped to assist customers in English and French, ensuring that language barriers are not a hindrance to providing excellent customer service.
Escalation Procedure
If you are unsatisfied with the resolution provided by our customer support team, you may request to escalate your inquiry to a supervisor or manager for further assistance. We are committed to addressing customer concerns promptly and finding satisfactory resolutions whenever possible.
Policy Changes
Boxer Athletics reserves the right to modify or amend this customer support policy at any time without prior notice. Any such changes will be effective immediately upon posting on the Boxer Athletics website.